| CLIENT SERVICE SURVEY RESULTS - 2003 |
| Scale: 5 - Excellent... 4 - Very Good ... 3 - Average ... 2 - Fair ... 1 - Unacceptable |
| Questions |
5 |
4 |
3 |
2 |
1 |
Total |
| When you have a problem, are we supportive and flexible in helping you? |
64 (51%) |
58 (46%) |
3 (2%) |
0 (0%) |
0 (0%) |
125 |
| Are you satisfied with the promptness in returning calls and emails? |
57 (46%) |
60 (48%) |
8 (6%) |
0 (0%) |
0 (0%) |
125 |
| In the information we provide accurate and complete? |
58 (48%) |
59 (48%) |
5 (4%) |
0 (0%) |
0 (0%) |
122 |
| Are we meeting your expectations? |
58 (47%) |
60 (48%) |
5 (4%) |
1 (1%) |
0 (0%) |
124 |
| Are you satisfied with the turnaround time of data? |
51 (42%) |
62 (51%) |
8 (7%) |
1 (1%) |
1 (1%) |
122 |
| Is the reporting adequate for your firm's needs? |
53 (43%) |
62 (51%) |
7 (6%) |
0 (0%) |
0 (0%) |
122 |
| Do you feel our service is fairly priced? |
27 (23%) |
49 (42%) |
34 (29%) |
8 (7%) |
0 (0%) |
118 |
| Note: 390 sent > 127 returned as of 11/03 |
368 |
410 |
70 |
10 |
1 |
|
|
Yes |
No |
|
| Do we provide proactive service; warn you of potential problems? |
115 (97%) |
3 (3%) |
118 |
| Do you have any suggestions on how we could improve the servicing of your plan? |
13 (11%) |
103 (89%) |
116 |
| Would you recommend our services to other businesses? |
120 (98%) |
2 (2%) |
122 |
| Would you allow us to put you on a list of our references? |
110 (90%) |
12 (10%) |
122 |
| Would you like to know more about the additional services we offer? |
41 (38%) |
67 (62%) |
108 |
|
399 |
187 |
|
